A home is more than four walls and a roof. It should be a safe place. A place to start things. A place to invest in.
Over the next three years, we’re aiming to improve thousands of homes across our communities through our Investment Plan.
You don’t need to do anything and there’s no need to contact us! If in the next 12 months your home is going to be part of our planned investment works, we’ll be in touch by letter to let you know. We’ll always keep you up to date and let you know about any work that we’ll be doing on your home.
Read on for more details on our Investment Plan and for answers to some frequently asked questions you may have.
Frequently asked questions
You don’t need to do anything! If in the next 12 months your home is going to be part of our planned investment works, we’ll be in touch by letter to let you know. We’ll always keep you up to date and let you know about any work that we’ll be doing on your home.
Our Investment Plan 2025 to 2028 shares our plans to invest in our customers’ homes. This can include new bathrooms and kitchens or replacing windows and doors. This is different to repairs and maintenance.
We survey around 20% of homes each year to make sure the information we hold is up to date and accurate. These surveys also help us to plan when we should improve or replace a kitchen, bathroom or boiler in a home and look at any sustainability improvements that might be needed, like improved insulation.
We look at all our home surveys to make sure we’re fair when deciding which homes should be included in our investment programmes.
We then contact all customers who are due to have a kitchen installed in the next 12 months. You’ll receive a letter explaining that your kitchen is due to be replaced and you’ll need to let us know if you want to be a part of the programme.
All homes are different – even ones right next to each other! When considering when a kitchen should be replaced, we think about how old the home is, whether the tenancy has just ended or if there is accidental damage. We also look at our home surveys. We use all this information and more to decide which homes to include in our investment plans. This ensures we’re being fair to all our customers.
When you get a letter from us about upgrading your kitchen please let us know if you want to opt out and we can talk to you about this.
Sometimes as part of our investment plans we improve the environment of estates, which includes creating drives and off-street parking. This can make access easier on narrow streets and make the street a safer place for people to walk.
If your home is part of an upcoming investment plan for this, we’ll let you know.
You can ask for our permission if you want to install a drive for your home yourself. You can fill out a form and find out more on our website.
We will plaster any areas in your kitchen or bathroom affected by the replacement work. We only offer decoration vouchers if a home has had a full re-wire or if there has been any accidental damage.
Investment programmes have a lot of stages to go through before work can start. This means dates can change without much notice as we work through these stages. We will keep you informed and be clear about any date changes that are made.