A year of progress and what's next!

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What a year it’s been!

We’ve been working hard to make your homes safer, greener, and easier to live in. Our Annual Report is packed with highlights, and here are just a few:

  • £1 million a week invested in home improvements and safety.
  • £7.2 million spent on energy efficiency upgrades.
  • 110,000+ repairs completed - 95% fixed on the first visit.
  • 98% of emergency repairs responded to within 24 hour.

What’s next?

  • New systems to help you book, track, and review your repairs.
  • 75% of homes to reach EPC C or above by 2028.
  • Regenerate estates and improve green spaces.
  • Deliver 1,500 new homes across our communities by 2028.

You can read our full Annual Report for 2024 / 2025 below!

  • pdf | 4852kb

    Annual Report To Customers 2024 2025