Involvement Week Day 3
We know that life is busy, and not everyone can attend meetings or fill out long forms.
So, we’re rethinking how involvement works by making it easier, quicker and more flexible for you to have your say. Our Resident Involvement Monitoring Group (RIMG) now meets both in person and online, giving you the option to join on Teams if you can’t be there physically.
We’ve also improved how we run these meetings based on your feedback: we send out information in advance, focus on what matters most, and use a performance dashboard to give you a clear picture of how we’re doing. We’ve even made our documents digital-ready so everything is easier to access.
To help you share your views on services like cleaning in low-rise blocks and grounds maintenance, we’ll soon introduce digital feedback forms. These quick forms mean you don’t need to make a call or write a complaint if something isn’t quite right, just fill in a short survey and we’ll investigate. It’s a simple way to help us spot issues and improve services where needed.
And, if you’re one of our Key Residents, you can now use a digital form to report on the quality of our grounds maintenance work. We’ve also started Customer Connect meetings so you can speak directly with our landscapes team and ask questions about the work being done.
These changes are all part of our blended approach to involvement - keeping the traditional methods you value, while embracing new digital options that make it easier for more people to take part.
Your time is valuable, and your feedback helps us improve. Whether you’ve got two minutes or 20, we’re making sure your voice counts.