Our Tenant Satisfaction Survey 2025 will be live between Monday 28 July and Saturday 13 September. This means you may get a phone call from customer experience specialists, Acuity, asking if you would like to take part. It’s all confidential and feedback will be anonymous unless you choose to share your name.
In line with guidance from the Regulator of Social Housing (RSH), we’re aiming to speak to over 2,500 of you to understand more about your experiences of living in your home.
Results from the survey will allow us to:
- understand your overall perception of us, including satisfaction with key services such as repairs and complaints;
- learn what the experience is like for a wide range of customers to make sure the voices of all our customers are heard and listened to, and that everyone is treated fairly and receives the same high standard of service;
- benchmark satisfaction levels so that we know how our services compare;
- ensure compliance with RSH regulation, this is designed to allow tenants to scrutinise their landlord’s performance, give insights to landlords on where they might look to improve their services and provide information about how well landlords are meeting the outcomes of the new consumer standards;
- get meaningful, actionable information to help us to improve, track progress and respond to your feedback in a transparent and accountable way.
The survey findings will be published on our website once available.