Involvement Week Day 1
We know that involvement starts with listening and acting on what you tell us.
That’s why we’ve taken big steps to make sure your voice is heard and helps shape the future of our services and communities. We’ve replaced the Communities Together Agreement with the Resident Involvement Fund, a simpler and more user-friendly document that sets out how we work with Tenants and Residents’ Associations (TARAs).
It’s designed to support groups whose goals reflect ours and who make a real difference in their neighbourhoods. Whether you’re part of a TARA or a ‘Friends Of’ group, we’re here to help you succeed.
To make sure we’re hearing from as many of you as possible, we’ve launched a Customer Engagement Plan. This helps us to decide where and how we’ll consult with you throughout the year, so we can keep a steady flow of feedback coming in. It also means we can respond to new issues quickly and check that we’re meeting your expectations.
We’ve also recruited a Digital Tenant Involvement Officer to explore new ways for customers to get involved. This role builds on the strengths of our existing team and helps us offer more flexible, convenient ways for you to share your views, without replacing the traditional methods you still value.
These changes are helping us offer a blended approach that makes it easier than ever to get involved your way. So however you like to share your voice – whether that’s face-to-face chats, online surveys, or group discussions - there’s a space for you to jump in and make it count!
Your ideas, your feedback, and your time are helping us build stronger communities. Thank you for being part of the bigger picture.