Admin Officer (Independent Living)

There is an exciting opportunity for someone to join our Independent Living Team.  We are looking for someone to provide high quality administrative support to the Independent Living Manager and employees within the team.

You will promote the service at all times ensuring high standard of Customer Care is achieved at all times in a manner consistent with the Customer experience plan.

What you’ll be doing

In this role you will act as a first point of contact for the Independent Living Team – answer phones, emails and deal with the office post. You will also monitor and allocate referrals for Independent Living assessments and communicate progress and outcomes to the Homesearch Team.

You will ensure that all legislative paperwork, purchase orders and invoices are dealt with in a timely manner and that an appropriate filing system is maintained. You will also be the first point of contact in respect of enquiries from customers, repairs operatives, suppliers and colleagues and will resolve these in a professional and responsible manner. 

What we’re looking for 

To join our Independent Living team, we're looking for somemone with:

• a qualification at level 2 of the Regulated Qualifications Framework;
• the ability to organise own workload and meet deadlines;
• the ability to maintain accurate record and summarise information to produce concise reports;
• knowledge and practical experience of using IT systems, including  the Microsoft Office;
• experience of working within a customer focused environment and as part of team; and
• excellent communication skills and have the ability to use plain English effectively both verbally and written.

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about this role, please contact our Independent Living Managers Rebecca Battye or Cassie Dart on 01977 724449.

Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• generous employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). 
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next? 

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.