Community Support Worker (4 Posts)

Posts 1 & 2: 30 Hours, Permanent, £22,002.95 - £24,976.19
Post 3: 15 Hours, Permanent, £11,001.47 - £12,488.09
Post 4: 16 Hours, Fixed Term 6 months, £11,734.90 - £13,320.63

Vico Homes is built on the foundations of WDH. We are looking for four Community Support Workers to join our Independent Living Team.

A home is more than four walls and a roof. It should be a safe place. A place to start things. A place of opportunities. A place to grow. A place where you feel you belong.

These are the places we provide for today and for the future. This is what marks us out as one of the leading players in the social housing sector. We have over 32,000 homes across the north of England, home to tens of thousands of people. And people are at the centre of what we do.

Our people are approachable and professional. But we’re not afraid to be optimistic and show our passion for what we do to support our customers. We share a common vision, acting confidently to ensure we remain at the forefront of making it happen.

Together, we’re building better futures and vibrant communities.

About the role

As the Community Support Worker your manager will be our Independent Living Team Leader. Depending on the post you will work either 30, 16 or 15 hours a week this also includes bank holiday working and participation in an out of hours standby rota. You will be working within the Independent Living Schemes in the Vico Homes operating area and with other customers across the Wakefield District.

As the Community Support Worker you will be responsible for working within our community-based teams to provide and monitor housing related support services to tenants within Independent Living Schemes, and other customers across the Wakefield District, who may have various support needs. Your main goal being to promote and maintain the individual’s independence in their own home.

It is an exciting time to be joining us and here are some of the initiatives that you will be involved in:

• Deliver the ILS improvement programme and improve customer communication and engagement within our ILS Portfolio
• Deliver VFM through joint initiatives, actively engaging with residents and partners measurable social benefits and support our vision to provide better futures and vibrant communities
• Deliver digital development within ILS

What you’ll do

• Be part of the Connecting Care partnership, representing housing, with partners in Social Care and Health and represent Vico Homes by attending other local agency forums and meetings.
• Make sure that independent living schemes are operating in line with all Vico Homes and independent living policies and procedures, including safeguarding and emergency response procedures.
• Liaise with appropriate colleagues at area management offices, service access points, OneCALL, Care Link and other sections regarding landlord responsibilities relating to tenancy management, estate management and antisocial behaviour and repairs, making sure that issues are dealt with and resolved effectively by the appropriate sections within Vico Homes.
• Participate in the marketing and the positive promotion of Vico Homes and the independent living service both internally and privately in the Home Visiting Service. Provide appropriate and accurate information to direct enquiries.
• Be required to cover extra care schemes, which may entail sleeping-in duties in an emergency situation.

What we’re looking for

• Experience of working with older and vulnerable people, an understanding of their needs and knowledge of the services available to them.
• Excellent customer care skills.
• A qualification at Level 1 of the Regulated Qualifications Framework in Maths and English.
• A full UK driving licence and access to a vehicle at all times.

Please note a DBS check will be needed if you are successful. 

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about the role or working for Vico Homes, please contact Cassie Dart or Rebecca Battye, Independent Living Managers on 01977 724449.

Please note: Interviews will take place in the week starting 16 June 2025.

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

How to apply and what happens next

We are an equal opportunities employer and welcome applications from all.

• Read the job description, person specification and guidance notes below
• Complete the supporting information form below with details of how you meet the person specification
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address)
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the closing date specified
• You'll receive an automatic reply to let you know we've received your application
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview

If you have any questions about a career at Vico Homes, you can contact us by email on [email protected].