Estate Officer (Permissions) - 2 Posts

Post 1: 37 Hours Permanent
Post 2: 37 Hours Fixed Term up to 12 months

Vico Homes is built on the foundations of WDH. We are looking for two Estate Officer (Permissions) to join our Neighbourhoods Team.

A home is more than four walls and a roof. It should be a safe place. A place to start things. A place of opportunities. A place to grow. A place where you feel you belong.

These are the places we provide for today and for the future. This is what marks us out as one of the leading players in the social housing sector. We have over 32,000 homes across the north of England, home to tens of thousands of people. And people are at the centre of what we do.

Our people are approachable and professional. But we’re not afraid to be optimistic and show our passion for what we do to support our customers. We share a common vision, acting confidently to ensure we remain at the forefront of making it happen.

Together, we’re building better futures and vibrant communities.

About the role

As the Estate Officer (Permissions) your manager will be our Business Planning Officer – Projects. You will work 37 hours a week on either on a permanent basis or fixed term for up to 12 months, working flexibly in the Vico Homes operating area with our Head Office in Castleford and on site/within our neighbourhood.

As the Estate Officer (Permissions) you will be responsible for supporting customers who wish to make a change to their home through the landlord home improvement process. You will help and support customers to make positive improvements to their homes safely and effectively whilst safeguarding our homes for future customers. Your skills, knowledge and experience will support us to promote vibrant and confident communities throughout our operating area.

It is an exciting time to be joining us and here are some of the initiatives that you will be involved in:

• Developing environmental schemes that meet tenant priorities
• Exploring how to gather feedback from customers on the performance of our contractors for both low rise cleaning and environmental schemes

What you’ll do

You will assist the Business Planning Officers (Projects) to implement the delivery of area based environmental schemes, capital projects and all relevant quality assurance visits within the service area where required, to improve the estate environment for our customers. This could involve sharing ideas, considering customers views and liaising with internal teams and contractors. You will also monitor our low-rise cleaning contract by visiting our sites and carrying out quality checks and record these accurately.

What we’re looking for

• A Level 2 qualification, such as GCSEs (three A – C/9 – 4), Award, Certificate or Diploma at level 2 or equivalent
• Experience working directly with customers to improve their environment in a housing association (or similar) setting
• Confidence - be decisive, make well informed and considered decisions in a timely way
• Caring - be empathetic, treat colleagues, customers and partners with respect and consideration
• Ambitious - be focused, be clear on goals and priorities, focusing on performance and be organised and efficient

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about the role or working for Vico Homes, please contact either Amanda Buckley, Business Planning Officer on 07881 512495 or Fay Dell, Business Planning Officer on 07824 895009.

Please note: Interviews will take place in the week starting 30 June 2025.

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

How to apply and what happens next

We are an equal opportunities employer and welcome applications from all.

• Read the job description, person specification and guidance notes below
• Complete the supporting information form below with details of how you meet the person specification
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address)
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the closing date specified
• You'll receive an automatic reply to let you know we've received your application
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview

If you have any questions about a career at Vico Homes, you can contact us by email on [email protected].