Senior Homesearch Officer

Join our Homesearch team as a Senior Homesearch Officer, where you will assist in the management of the allocations, voids and new tenancies ensuring a comprehensive customer focused service for all users.

Homesearch is the lettings service provided by Vico Homes. Each week, we advertise all available properties from Vico Homes and other Registered Social Landlord on our Homesearch website. Our aim is to provide our members all the information needed to be able to apply for one of these homes.

What you’ll be doing

As the Senior Homesearch Officer, you will be responsible for the day-to-day operational management and development of the service. Your responsibilities will include:

• Manage complex Homesearch applications
• Manage adverts for homes
• Maintain relationships with internal and external partners
• Implement policy changes and handle complaints
• Establish partnerships with external agencies
• Contribute to strategy development and team plans
• Ensure tenancy allocations adhere to policies and legislation
• Assist in minimising void rent loss and enhancing customer satisfaction
• Promote health and safety, and a safe working environment

What we’re looking for

To join our Homesearch team, we’re looking for someone with:

• a qualification at Level 4 of the Regulated Qualifications Framework or working towards;
• evidence of setting and achieving performance targets; 
• effective leadership skills; 
• evidence of successful partnership working with communities and internal and external stakeholders;
• an understanding of and the ability to apply the appropriate legislation policies and procedures specifically relating to tenancy and debt management; and 
• evidence of a customer focused approach to service users whilst developing the strengths of individuals.

This post also requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the district and our wider operating area and you may be required to work out of normal hours such as evenings and weekends to meet the needs of the customers and the business.

For more details on what we’re looking for in this role, please see the Job Description below. Alternatively, you can check out our dedicated Homesearch page to understand more about what we do: www.vicohomesearch.co.uk. 

For more information or an informal chat about this role, please contact Lee Beard, Homesearch Manager on 07789745859 or at [email protected].

Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• generous employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

How to apply

• Read the job description, person specification and guidance notes below.
• Complete the supporting information form below with details of how you meet the person specification.
• We also encourage you to provide your CV if you have one but please remove any information that identifies you (e.g. your name and address). 
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the date specified at the top of this page.

What happens next? 

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.