Condensation happens when warm, moist air meets a cold surface, like windows or walls. Everyday activities like cooking, showering, and even breathing release moisture into the air.

No. Condensation is the most common form of moisture in homes and can lead to mould if unmanaged. Damp includes rising damp (from the ground) and penetrating damp (from leaks).

Look for tide marks, blistering paint, peeling wallpaper, and salt deposits up to a metre high on walls. Rising damp usually starts from the ground up.

Penetrating damp is caused by water from external defects like leaking roofs, walls, or pipes. It can look similar to condensation or rising damp.

Mould can trigger respiratory issues, allergies, and make conditions like asthma worse. It's especially harmful to vulnerable people, such as children, the elderly, and those with weakened immune systems.

There are a few ways you can help to reduce risk of damp, mould, and condensation in your home, including: 

• Use extractor fans when cooking or showering. 
• Dry clothes outdoors or in well-ventilated rooms. 
• Maintain a consistent temperature. 
• Wipe down windows and cold surfaces daily. 
• Opening windows to ensure rooms are ventilated.

Yes - placing furniture directly against walls can restrict airflow and encourage mould. Leaving gaps to allow air to circulate could help.

Report it to us immediately on 0345 8 507 507. Provide as much detail as possible, and we’ll assess the issue, give you advice, or may contact you to arrange a surveyor visit.

Yes. Colder months (typically September to March) increase the risk of condensation because temperatures are lower and we might open our windows to ventilate rooms less often.

Simple actions like ventilating rooms by opening windows or using extractor fans, heating consistently, and wiping down surfaces can make a big difference in preventing damp or mould.