Your home is your world, and we’d love to know a little more about you and your household. When we know more about your household, such as how you prefer to be communicated with, whether anyone in your home needs a bit of extra support or something as simple as your age, we can shape our service around you. This info may feel obvious, but it can make all the difference for everything to be smoother, easier, and more personal for you.
To make that happen, you might get call from one of our team asking you some questions. Or we might ask you to go through the survey with us when you call our Customer Experience Team. Even if nothing has changed it’s still really important that you take part in the survey.
Want it off your to do list now? You can log into your account and fill in your details whenever it suits you. It may take a bit of time to answer the questions, but it’s really important to make sure our services can be tailored to you.
And yes… we’ve sweetened the deal!
We get it - surveys aren’t everyone’s favourite thing. Which is why every household that finishes our Getting to Know You Survey will be entered into a prize draw for the chance to win £100 in Love2Shop vouchers.
A more tailored service and the chance to win something nice? Sounds like a win-win!
Think of it as a quick catch up that helps us keep everything running smoothly for you. Simple, helpful, and one less thing to think about.
You can get started right now by logging into your account below.
Login and get started now!
Every household who completes the survey will be entered into a prize draw for £100 in Love2Shop vouchers too - don't miss out!