We know how important it is to hear from a diverse range of voices, from a whole range of groups, backgrounds and experiences. That’s why we reach out to under-represented communities at every opportunity. We’d love to hear from more of you to help us to shape our services and we’ll help you to do that in any way we can.
We’ll:
- Make sure our websites meet World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) and are accessible to all customers.
- Provide documents and letters to customers in alternative formats and languages when they ask for them.
- Make sure all our customers and under represented groups have the opportunity to take part in our engagement activities.
- Complete equality impact assessments for all of our customer facing policies and make improvements when needed.
- Publish an annual Equality, Diversity and Inclusion Report.
How will we know we’ve been successful?
We use Tenant Satisfaction Measures (TSMs), which were introduced by the Regulator of Social Housing (RSH), to tell us how well we’re doing for customers. Our performance can be viewed here but customers told us the key measure to use for this promise was:
- Vico Homes treats you fairly and with respect.
87%