We’ll always treat you with respect. Our relationship with you will be honest. We’ll be open about the decisions we make and the things that affect you and we’ll keep any information we hold about you safe.
We’ll:
- Make sure that everyone is treated fairly and with respect.
- Train our colleagues to make sure they deliver a great customer experience and uphold all of Our Promises to Customers.
- Keep our customers informed about the things that matter to them.
How will we know we’ve been successful?
We use Tenant Satisfaction Measures (TSMs), which were introduced by the Regulator of Social Housing (RSH), to tell us how well we’re doing for customers.
Our performance can be viewed here but customers told us the key measure to use for this promise was:
- Vico Homes treats you fairly and with respect.
87%