We will consider customers with poor credit history based on their personal situation and ability to sustain mortgage and rent payments. Where exceptional circumstances are shown to explain poor credit, we will decide whether the risk is properly managed. The following applies:

Acceptable: 

  • Individual Voluntary Arrangement/s (IVAs) or bankruptcy discharged over three years ago / registered over six years ago and satisfied, with no further issues.
  • Debt management plans that have been repaid.
  • Previous repossession over three years ago, with evidence from repossession lender confirming no outstanding, and no other credit issue in last three years. 

 Unacceptable: 

  • County Court Judgement/s (CCJs) or defaults that remain unsatisfied within last two years, unless communication defaults.
  • CCJs or defaults within last two years, satisfied or unsatisfied over £300.
  • Unsatisfied CCJs or defaults of more than £1000, registered at any time.
  • Mortgage arrears in last 12 months.
  • Outstanding / active bankruptcy, IVAs or debt relief orders.