Admin Officer (Estate Management)

Are you looking for an admin role where you can support a team to make a difference? Then we have the role for you!  Our Estate Management Team are recruiting to the following posts:

• 2 x 37 hours, permanent
• 1 x 18.5 hours, fixed term up to 12 months (maternity cover)

About the team 

The Estate Management Team focus on managing and supporting tenants to help create confident communities and provide a range of services including, but not limited to:

• Environmental maintenance, monitoring and enforcement.
• Tenant involvement and community development.
• Home re-locator service and temporary accommodation.
• Managing nuisance and antisocial behaviour.
• Overall tenancy management.
• Neighbourhood Panel meetings.
• Periodic tenancy visits and lifestyle surveys.
• Preparation of cases for legal action including tenancy breaches.

What you’ll do

As an Admin Officer within the team, you will act as the first point of contact for Estate Officers, you will deal with customer enquiries received by email and telephone. You will also help maintain estate and tenant records. You will co-ordinate appropriate responses to a range of enquiries. Most importantly, you will provide the highest quality service to the communities we serve. In addition, you will be responsible for your own caseload including but not limited to tenancy transfers. 

For more details on what we’re looking for in this role, please see the Job Description below. 

In addition, our Estate Management Team also run ‘The Estates Academy’ which is a yearlong programme aimed to develop your skills, knowledge and experience to support progression to the next step in your career 

For more information or an informal chat about the role or working for Vico Homes, please contact Rebecca Pickersgill, Estates Business Manager at [email protected]. 

Please note: Interviews will take place on 8 October 2025

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

We are an equal opportunities employer and welcome applications from all.

How to apply and what happens next

• Read the job description, person specification and guidance notes below
• Complete the supporting information form below with details of how you meet the person specification
• We also encourage you to provide your CV if you have one
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the closing date specified
• You'll receive an automatic reply to let you know we've received your application
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview

If you have any questions about a career at Vico Homes, you can contact us by email on [email protected]