Housing Officer

As Vico Homes expands its operating area, we’re looking for a dedicated and driven individual to help maintain and enhance the estates where we own and manage homes.

This is an exciting opportunity to be part of our growth and play a key role in supporting new and existing communities. A central part of this role is promoting our services in a way that reflects our Vision, Goals, Mission, and Values.

What you’ll do

You’ll be responsible for managing individual tenancy conditions and improving the environmental quality of our neighbourhoods helping us build better futures and vibrant communities. A proactive approach to tenancy management is key, particularly in addressing breaches and providing the right support to our customers across our expanding operating area.

You’ll manage and monitor a caseload, prepare written statements, and understand legal procedures. You’ll also represent Vico Homes in court and work closely with internal teams and external partners to ensure our customers receive the support they need.

Your responsibilities will include:

• Pre-termination inspections and void property checks
• Resolving gas and electricity meter issues
• Conducting post-tenancy satisfaction visits
• Advertising vacancies, managing applications, and overseeing pre-tenancy assessments
• Handling allocations, sign-ups, and related tasks in line with company procedures

You’ll also support our Income Management Team through:

• Financial assessments and use of our financial toolkit
• Attending evictions and representing the team in county court
• Supporting with other duties as required by the Income Team Leader

What we’re looking for

To join our Estates team, we’re looking for someone with:

• relevant and significant housing experience;
• an understanding of the issues affecting individual Vico Homes tenants and the wider community;
• strong and effective verbal and written communication skills;
• ability to deliver high levels of performance to meet the agreed targets, standards and deadlines in a performance-oriented culture;
• excellent time management and organisational skills;
• decisive analytical and interpretation skills;
• self-motivated with the ability to work in pressurised situations.

A valid UK driving licence is essential, as regular travel across our expanding operating area will be required. You may also need to attend out-of-hours meetings and take part in our emergency response and call-out procedures.

Working arrangements:

The successful candidate will be allocated a specific patch and will primarily work between home and their designated area. However, there will be occasions where attendance at our base in Castleford is expected, as well as flexibility to cover other areas where Vico Homes has properties, in line with operational needs.

For more details on what we’re looking for in this role, please see the Job Description below.  Alternatively for an informal chat about the role or working for Vico Homes, please contact Kat McCracken, Estate Manager on 07785373092.

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

We are an equal opportunities employer and welcome applications from all.

How to apply and what happens next

• Read the job description, person specification and guidance notes below
• Complete the supporting information form below with details of how you meet the person specification
• We also encourage you to provide your CV if you have one
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the closing date specified
• You'll receive an automatic reply to let you know we've received your application
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview

If you have any questions about a career at Vico Homes, you can contact us by email on [email protected]