Income Advisor

Are you looking for an admin role where you can support a team to make a difference? Then we have the role for you!  Our Income Management Team are recruiting to the following posts:

• 1 x 37 hours, permanent
• 1 x 21.1 hours, permanent

At Vico Homes, we don’t just provide housing, we help people build sustainable lives. Our Income Management Team plays a crucial role in supporting customers to manage their finances, sustain their tenancies, and get access to the help they need.

We’re now looking for a dedicated and driven individual to join our team and be part of our mission to create places our communities can be proud of.

About the Role

As an Income Advisor, you’ll provide critical administrative and frontline support to help deliver a responsive, customer-focused service. From assisting with Universal Credit claims to preparing court documents and helping customers manage debt, your work will make a real impact.

This is a dynamic role where no two days are the same where you’ll be working directly with customers, internal teams, and external agencies to provide effective support that promotes tenancy sustainability.

What You’ll Be Doing

• Providing administrative support across the Income Management Service
• Contacting customers regarding debts via phone, email, SMS and other channels
• Assisting with Universal Credit administration and claims
• Preparing court documentation and coordinating debt recovery paperwork
• Handling incoming customer enquiries and resolving them effectively
• Processing payments and updating customer records
• Managing diaries, email correspondence, and scheduling interviews
• Providing support to the management team and the wider Income team
• Adopting a flexible, multifunctional approach to support the changing needs of the service
• Ensuring compliance with legislation, policies, and data protection standards

What We’re Looking For

We want to hear from people who are:

• Confident and bring a “can do” approach to their work
• United in our shared vision of building better communities
• Ambitious, with the drive to contribute to our goal of delivering 1,500+ homes in 3 years
• Caring, and work collaboratively with others—both inside and outside the organisation

Your skills and experience:

• Strong communication skills and a proactive approach to customer service
• Ability to manage and prioritise a busy workload
• Experience with administrative tasks and working with sensitive data
• A good understanding of debt recovery processes and/or Universal Credit 

For more information or an informal chat about the role or working for Vico Homes, please contact Charlotte Wadsworth, Business Planning Officer on 07920245084.

🎥 Want to know more? Check out our video below to hear from the team and see what life is like at Vico Homes:

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

We are an equal opportunities employer and welcome applications from all.

How to apply and what happens next

• Read the job description, person specification and guidance notes below
• Complete the supporting information form below with details of how you meet the person specification
• We also encourage you to provide your CV if you have one
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the closing date specified
• You'll receive an automatic reply to let you know we've received your application
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview

If you have any questions about a career at Vico Homes, you can contact us by email on [email protected]