Income Officer

It’s an exciting time for Vico Homes.  To support our tenants to tackle today’s increasing challenges, we are investing in our debt service and growing our award-winning Income Management Team.

We are looking for people who want to improve lives and help people to live confidently in our communities.  

Being part of the Income Management Team is more than just collecting debt.  It’s about seeing the bigger picture, being out in the community, working flexibly to meet the needs of our tenants.

We pride ourselves in being high performing and offer all our employees receive an in-depth training package with mentor support, as well as opportunities to achieve and progress including our bespoke Health and Housing Academy to harness the potential of our team.

If the usual Monday to Friday 9-5 is not for you, the Income Management Team has a flexible approach, so the ability to work evenings and weekends mean working hours can be varied and adaptable. If this is where you want to be, apply today!

What We’re Looking For

We want to hear from people who are:

• a qualification at Level 2 of the Qualifications and Credit Framework in Maths and English, such as GCSEs (at grades A-C/9-4), Award, Certificate or Diploma at level 2 or equivalent;
• proven track record of delivering and achieving performance targets;
• experience of delivering customer focused services in a variety of settings;
• an understanding and knowledge of welfare benefits or willingness to learn;
• experience in a debt, welfare or finance related field; and
• excellent communicator; to use plain language effectively, both verbal and written.

This post also requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the district and you will be required to work out of normal hours which evening (1 per week) and weekend working on a rota basis to meet the needs of the customers and the business.

For more information or an informal chat about the role or working for Vico Homes, please contact Lindsey Hayes, Income Team Leader on 07768413408.

🎥 Want to know more? Check out our video below to hear from the team and see what life is like at Vico Homes:

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

We are an equal opportunities employer and welcome applications from all.

How to apply and what happens next

• Read the job description, person specification and guidance notes below
• Complete the supporting information form below with details of how you meet the person specification
• We also encourage you to provide your CV if you have one
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the closing date specified
• You'll receive an automatic reply to let you know we've received your application
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview

If you have any questions about a career at Vico Homes, you can contact us by email on [email protected]