Support Team Supervisor

We are looking for a dynamic individual, who wants to develop leadership skills and style whilst giving an insight in the world of Property Services. 

What you’ll do

Within this role you will be responsible for the day to day supervision and performance management of the administration support team within repairs and maintenance. This will include maintaining compliance and ensuring responsive repairs are allocated efficiently and within timescales to ensure customer satisfaction. You will also be responsible for managing the administrative tasks associated with pest control, void properties, asbestos management surveying, target hardening and our repair with care service.

What we’re looking for

• effective leadership skills, using communication, negotiation, and motivation;
• high levels of enthusiasm and the ability to work in pressurised situations;
• experience in a supervisor position;
• a qualification at Level 3 of the Regulated Qualifications Framework;
• knowledge and practical experience of using IT systems including significant experience of using the Microsoft Office suite; and
• experience of delivering customer focused services with a tenant focus. 
  

For more details on what we’re looking for in this role, please see the Job Description below. 

For more information or an informal chat about the role or working for Vico Homes, please contact Claire Wilby, Support Team Manager on 07825755099.

Please note: Interviews will take place in the week starting 27th October 2025.

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

We are an equal opportunities employer and welcome applications from all.

How to apply and what happens next

• Read the job description, person specification and guidance notes below
• Complete the supporting information form below with details of how you meet the person specification
• We also encourage you to provide your CV if you have one
• Email your supporting information form, and CV if you have one, to [email protected] before the closing date. Applications close at midnight on the closing date specified
• You'll receive an automatic reply to let you know we've received your application
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview

If you have any questions about a career at Vico Homes, you can contact us by email on [email protected]