Technical Support Officer

Vico Homes is built on the foundations of WDH. We are looking for a Technical Support Officer to join our Building Safety and Compliance Team.

A home is more than four walls and a roof. It should be a safe place. A place to start things. A place of opportunities. A place to grow. A place where you feel you belong.

These are the places we provide for today and for the future. This is what marks us out as one of the leading players in the social housing sector. We have over 32,000 homes across the north of England, home to tens of thousands of people. And people are at the centre of what we do.

Our people are approachable and professional. But we’re not afraid to be optimistic and show our passion for what we do to support our customers. We share a common vision, acting confidently to ensure we remain at the forefront of making it happen.

Together, we’re building better futures and vibrant communities.

About the role

As the Technical Support Officer your manager will be our Business Planning Officer. You will work 37 hours a week on a permanent basis, working flexibly in the Vico Homes operating area based at our Head Office in Castleford.

As the Technical Support Officer you will be responsible for providing essential technical and administrative support to the Building Safety and Compliance team, helping to ensure regulatory compliance, accurate data management and efficient delivery of property-related services. You’ll play a key role in monitoring performance, maintaining systems, and supporting continuous improvement across compliance activities.

What you’ll do

• Keeping our compliance data accurate and up to date, helping us meet key targets and regulatory standards
• Creating and improving trackers, systems and processes to make the team’s work more efficient and effective
• Checking important safety and compliance documents, ensuring everything is recorded correctly and easy to access
• Working with colleagues, contractors and customers to gather information and support compliance across our homes
• Supporting day-to-day admin and financial processes, including raising orders and handling queries with great customer care

What we’re looking for

• A Level 3 qualification (or equivalent) and confidence using systems like Microsoft Excel
• Experience working with data, systems or in a compliance, housing or customer-focused role
• A strong communicator who can stay organised, manage priorities and explain information clearly
• A proactive team player who enjoys improving processes and delivering great service for customers

For more details on what we’re looking for in this role, please see the Job Description below.

For more information or an informal chat about the role or working for Vico Homes, please contact Danielle Watts, Business Planning Officer – Building Safety and Compliance on 07771 946735.

Please note: Interviews will take place in the week starting 6 July 2026.

Working for Vico Homes

Want to work in a place that values you? Where you’re offered a competitive salary and a great pension? And where you can make a real difference? You’re in the right place!

We have a strong and inclusive culture and we’re always on the lookout for talented and dedicated people to be part of our teams. You spend a lot of your waking hours at work, so we offer a workplace where you can really be yourself, feel valued and access opportunities to progress and develop. We are recognised as a disability confident employer and have the Investors in People accreditation.

Working at Vico Homes brings lots of great benefits, including:

• Holidays - 26 days holiday (rising to 31 after five years' service) and an extra day off on your birthday, plus bank holidays and an Annual Leave Purchase Scheme
• Pension - generous employer pension contribution
• Flexible working - we’re happy to talk flexible working, including our WorkSmart approach to hybrid working, reduced hours, compressed hours or other flexible working patterns
• Vico Homes Rewards - a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme
• Colleague wellbeing - a range of initiatives to support our people including an Employee Assistance Programme, Volunteering Scheme and dedicated Wellbeing Champions
• Colleague development – a range of initiatives to support personal development including training, support with professional membership fees, internal and external qualifications, mentoring and personal coaching

How to apply and what happens next

We are an equal opportunities employer and welcome applications from all.

• Read the job description, person specification and guidance notes below
• Complete the application form
• You'll receive an automatic reply to let you know we've received your application
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview

If you have any questions about a career at Vico Homes, you can contact us by email on [email protected].