Tenancy Management Officer

Do you enjoy working with people and making a real difference in local communities?

If so, you could be our next Tenancy Management Officer, joining our Estate Management Team, where we work together to create safe, welcoming and sustainable communities for our customers.

What you’ll do

In this role, you will be responsible for your own neighbourhood and lead a dedicated team, putting customers at the heart of everything you do. You will have the opportunity to make a meaningful difference to those living in the community. 

You will lead and support a multidisciplinary team to help create neighbourhoods people feel safe, proud, and happy to live in.  No two days will be the same from supporting customers through complex situations to working with partners to find the right solutions. You’ll take a fair and balanced approach, helping people maintain their tenancies while building strong, positive communities. Along the way, you’ll take ownership of performance, looking for opportunities to improve and make an even bigger difference.

What we’re looking for

To join our Estates Management team, we are looking for someone with:

• a qualification at Level 4 (RQF), such as an HNC in Housing (or working towards this);
• a strong commitment to putting customers first and delivering an inclusive service;
• experience of working collaboratively with internal and external partners; and
• confident leadership and negotiation skills with the ability to motivate and develop others.

This post also requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the district and you will be expected to work out of normal hours such as weekends to meet the needs of the customers and the business. 

Why join us?

You’ll be part of a team that is:

• Caring – putting people first and treating everyone fairly
• Confident – trusted to make decisions and grow your skills
• United – working together to make a positive impact
• Ambitious – shaping better homes and communities for the future

For more details on what we’re looking for in this role, please see the Job Description below. 

For more information or an informal chat about the role or working for Vico Homes, please contact Davi Garahan, Estate Manager on 07976683416.

Please note: Interviews will take place in the week starting 20 July 2026 

Vico Homes is accredited by Investors in People, which means we recognise that our colleagues are our most valuable asset. As an employer we can offer you a great set of benefits which includes:

• 26 days holiday (rising to 31 after 5 years' service) and statutory bank holidays;
• an extra day off on your birthday;
• employer pension contribution;
• happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
• a wide range of personal development opportunities;
• a fantastic health and wellbeing package;
• access to Vico Homes Rewards for a fantastic range of lifestyle savings and salary sacrifice schemes including cycle to work, home electronics and our car benefit scheme;
• one day to take part in our Volunteering Scheme; and
• "cycle to work" scheme and discounted shopping platform.

We are an equal opportunities employer and welcome applications from all.

What happens next? 

• You'll receive an automatic reply to let you know we've received your application.
• We'll then score all the applications against the person specification and contact you to let you know if we're inviting you to interview. 

If you have any questions, please contact our Recruitment Team on the email address above.