Do you want to make improvements to your home?

We have some frequently asked questions to help you get started!

The information below is only for guidance and doesn't give a legal summary or interpretation of all the rules and regulations that may apply to any improvements you wish to carry out in your home. 

I have a concern about a communal area, how do I report this?

If you've any concerns or issues about the internal or external communal areas, please call us on 0345 8 507 507 or email our Estates Support Team at [email protected] 

How do I report a repair for the building?

You can report a non-urgent repair on our website, or of it’s urgent, please call us on 0345 8 507 507. 

I have a building safety concern, what should I do?

If you have a concern or question about safety in your building, please call us on 0345 8 507 507. 

What would you like to know?

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I want to know more about service charges!

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I want to make improvements to my home!

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Really useful documents

You may find the answer you need in our Leaseholder Guide.

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I want to sell my leasehold home or extend my lease!

Find out more about selling your leasehold home and where to start or how to extend your lease.

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